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The New Aged Care Quality Standards

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Organisations providing Commonwealth subsidised aged care services are required to comply with the new Aged Care Quality Standards from 1 July 2019.

The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services.

The Quality Standards are made up of eight individual standards:

1.   Consumer dignity and choice
2.   Ongoing assessment and planning with consumers
3.   Personal care and clinical care
4.   Services and supports for daily living
5.   Organisation’s service environment
6.   Feedback and complaints
7.   Human resources
8.   Organisational governance.

Each of the Quality Standards is expressed in three ways:

  • a statement of outcome for the consumer
  • a statement of expectation for the organisation
  • organisational requirements to demonstrate that the standard has been met.

To watch a video regarding the New Aged Care Quality Standards, please click on the link here. Or to visit the Australian Governments website please click the link here.

Along with the New Aged Care Quality Standards is a new simpler Charter of Aged Care Rights. The Charter will make it easier for aged care consumers, their families and carers to understand what they can expect from an aged care service provider, regardless of whether they are in residential care or receiving care in the home. Consumer responsibilities have also been revised. These changes will support aged care service providers in delivering care to consumers and provide protection for the aged care workforce. Commencing 1 July, providers will be required to assist consumers to understand the new Charter and invite them to sign it. This provides an important opportunity for providers and consumers to enter into a partnership.

To view the new Charter of Aged Care Rights, please click here.

The Janus Approach

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The Janus Approach is a philosophy of care, specific to RSL Care SA, that acknowledges residents are unique individuals, who have a variety of personal needs and preferences.

The Janus Approach is named after the Roman God Janus, the god of beginnings and endings, transitions, doorways and time. Janus frequently symbolised change and transitions such as the progress of past to future, from one condition to another, from one vision to another, opening a new door and commencing that journey.

The Janus Approach aspires to continually improve and enhance the quality of life with all residents by transforming the culture of care in our facilities from task focussed to truly person-centred. The approach enables services and care needs to be adapted to meet the priorities and ‘picture’ of quality of life for each individual resident as well as the group of residents as a whole. Residents of RSL Care SA require care delivery to be person centred and evidenced based ensuring each resident’s physical, cultural, psychological, social, sexual and spiritual needs are addressed.

In order to deliver the Janus Approach, we have identified specialty areas of care provision which are addressed through the ‘Janus Keys’. The leader for each respective ‘key’ is accountable for maintaining current evidenced based practice and applying this in the performance monitoring of care delivery to residents. We currently have six Janus Keys:

In addition to the Janus Keys, Janus Dignity Principles have been developed in partnership with residents, representatives, floor staff, management and the Board of RSL Care SA.

To read more about our Janus Approach, please click here.

Andrew Russell Veteran Living

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Our Andrew Russell Veteran Living program has its second anniversary on the 16th February 2019. This date is significant as it is the date that Andrew Russell was killed in action in Afghanistan in 2002. Andrew’s parents and wife have graciously allowed RSL Care SA to use Andrew’s name for our program to assist contemporary veterans that are homeless or at risk of homelessness. The aim of the program is to provide accommodation support to help veterans get back on their feet.

Kane is one such contemporary veteran who found himself in a situation where he was in need of accommodation assistance so he could move forward with his life. “ARVL provided a roof over my head, it was safe, it was affordable, and I could regain some level of normalcy in my life. It was what I needed at the time.”

Through the ARVL program Kane got to know Program Manager, Ben Challinor, and through volunteering at various RSLs, also got to know RSL Care SA CEO, Nathan Klinge. When an opportunity arose in RSL Care SA, Ben asked Kane if he would be interested in applying for the role of Veteran Support Officer.

A number of people were interviewed for the position, and Kane was subsequently employed and is doing an outstanding job.

Kane was deployed to Afghanistan and unfortunately now suffers from PTSD, after the vehicle he was in hit an Improvised Explosive Device (IED). Kane acknowledges he is “still affected by PTSD, but it doesn’t make me useless. I’m still able to come to work and do the work I do, but I struggle at times”.

If Kane could offer one piece of advice to anyone who finds themselves suffering from PTSD it is this: “Seek help. There are plenty of places out there who offer help. If you’re not comfortable with that, then ask your mates. It’s not a bad thing to put your hand up and say you’re not okay”.

As an organisation we are so proud not just of Kane, but that the ARVL program has made such a positive impact on the lives of many veterans the program has assisted over the years.

For more information on ARVL please click here, or to donate to the ARVL program click here.

Help at Home in Retirement Living

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RSL Care SA has partnered with Life Care to provide help at home for residents of our Sturt and Hamilton Retirement Villages.

Many people want to stay in their homes as they age, remaining independent and part of the local community. In order to assist our Sturt and Hamilton Village residents with this goal, RSL Care SA’s partnership with Life Care helps with access to the relevant support and services needed that are tailored to suit individual requirements in their own homes.

Sometimes it’s just a little extra help that is needed. It could be assistance with shopping, preparing meals, personal care through to respite, transportation, friendship and community activities, or even some specialised equipment to make the home safer and easier to get around. A Life Care ‘At Home Advisor’ can help coordinate and facilitate assessments if you are entitled to government funding.

The ‘At Home Advisor’ is able to discuss and coordinate a variety of services, whether they are through the Commonwealth Home Support Program (CHSP), a Home Care Package (HCP) or by paying themselves (self-funded).

The Government pays for the majority of aged care services, however, people will be asked to contribute if they are financially able to do so. Any co-payment which you may be asked to make will depend on the services you receive.
Commonwealth Home Support Program (CHSP) – If you are receiving a Government funded service then you will be asked to contribute to this and this will be reviewed periodically during the year.
Home Care Packages (HCP) – The Government pays its portion direct to the provider and you will receive a statement from the provider clearly outlining what the Government has paid, what your contribution is and what services you are receiving.

At all times, residents are given choice and control in support and services required to stay independent in their own home.

For further information regarding help at home, please call 8379 2600 and ask to speak with our Retirement Living Manager.

War Veterans Home receives formal notification of Accreditation

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Australian Aged Care Quality Agency – War Veterans Home re-accreditated until August 2021

RSL Care SA’s War Veterans Home is very pleased that we have been successful in our application for re-accreditation. We now have accreditation from August 2018 through to August 2021.

Accredited residential aged care homes receive Australian Government subsidies to provide quality care and services to care recipients in accordance with the Accreditation Standards.

To remain accredited and continue to receive the subsidy, each home must demonstrate that it meets the Standards.

There are four Standards covering management systems, health and personal care, care recipient lifestyle, and the physical environment and there are 44 expected outcomes such as human resource management, clinical care, medication management, privacy and dignity, leisure interests, cultural and spiritual life, choice and decision-making and the living environment.

Each home applies for re-accreditation before its accreditation period expires and an assessment team visits the home to conduct an audit. The team assesses the quality of care and services at the home and reports its findings of whether the home meets or does not meet the Standards. The Quality Agency then decides whether the home has met the Standards and whether to re-accredit or not to re-accredit the home.

During a home’s period of accreditation, there may be a review audit where an assessment team visits the home to reassess the quality of care and services and reports its findings of whether the home meets or does not meet the Standards.

Assessment team’s findings regarding performance against the Accreditation Standards

The information obtained through the audit of the home indicates the home meets:

  • 44 of 44 expected outcomes

RSL Care SA War Veterans Home staff were pleased to receive additional positive comments and feedback from the assessors at the completion of the visit. The staff was complemented on their conduct and manner in which they go about their business as well as the good work they are doing in caring for our residents. RSL Care SA was praised for our Janus Approach philosophy of care, which is currently being implemented throughout the organisation, of which we will provide further information on at a later date.

If you would like to read more about the good work we are doing, you can read about our Better Practice Award or Enrolled Nurse of the Year

Are you currently looking for a Residential Aged Care facility? Are you looking for Respite?

Consider coming to one of our Open Days at the home to find out more about Residential Aged Care and the process to becoming a resident. See when our next Open Day is below.

Aged Care Open Days

Free flu vaccinations for RSL Care SA employees

  • CEO Nathan Klinge receiving his Flu vaccination

    CEO Nathan Klinge receiving his Flu vaccination

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Free Flu Vaccinations

As an organisation providing care and services to the aged in our community, RSL Care SA happily supports the Federal Governments legislation on staff Flu vaccinations in aged care facilities. Minister Wyatt moved the legislation earlier this month, and it is now a requirement for all aged care facilities to have a staff influenza vaccination program in place, with an anticipated vaccination rate of 95% for the industry.

RSL Care SA strives to create a safe environment for all who visit our aged care facilities, but especially for our beloved residents. By encouraging a high community uptake of flu vaccination within our community, we can significantly reduce the risk of spread to our elderly and often vulnerable residents from this deadly virus.

Our Flu vaccination program for all staff commenced on the 30th of April, with CEO Nathan Klinge first in line to receive his flu vax. Over the coming weeks we will be encouraging all employees to have their flu vaccination, which is provided free of charge.

Read more about the influenza vaccine from SA Heath here 

Read more of RSL Care SA’s latest news here

 

 

ANZAC Day 2018

  • Wall of Remembrance - Anzac Day 2018 RSL Care SA

    Wall of Remembrance - Anzac Day 2018 RSL Care SA

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RSL Care SA Anzac Day 2018

Anzac Day 2018 Dawn Service

Every ANZAC Day Dawn Service is special and significant at RSL Care SA, and Anzac Day 2018 is certainly no different.

At 6am on Wednesday 25th April, the War Veterans Home will once again be conducting an ANZAC Day Dawn Service which is open to the community, followed by a gun-fire breakfast in the park for those in attendance.

Students from Immanuel College will be attending the ANZAC Day Dawn Service as part of a collaborative art project that the students created themed on ‘Soldiers coming home from war’. The two large panels the students created will be on display during the Dawn service and will be installed within the grounds of the Home afterwards, as a visual gateway for the new discovery path being developed.

Poppy Wall of Remembrance

The poppy Wall of Remembrance has commenced on the front fence of the War Veterans Home along Ferguson Avenue. This year the Wall of Remembrance was started by a group of children from Bertram Hawker kindergarten along with a group of our War Veterans Home residents. The Wall of Remembrance will be in place for the month of April, so if you’re in the neighbourhood or going past, please take a moment to place a poppy on the wall in remembrance for those men and women who have paid the ultimate sacrifice serving our country.

An ANZAC Service will also be conducted at the RSL Villas at Angle Park, however, due to renovations and building works occurring, it will be an intimate Anzac service held on Tuesday the 24th of April for residents, families and staff.

The War Veterans Home has a rich history of over 100 years. Find out more about our organisation and the history here

Would you like more information? Call us on 08 8379 2600.

Andrew Russell Veteran Living

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    ARVL

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“I was hitting walls here there and everywhere, so for someone to put out their hand and say ‘we can help you, mate’, I just thought it was beautiful”

On Monday the 22nd of January, Helen Meyer of ‘Service Voices’ on Radio Adelaide broadcast an interview conducted with Ben Challinor, Program Manager for our Andrew Russell Veteran Living (ARVL) program, as well as with ARVL resident, Phil.

To listen to Ben talk about how the ARVL program is assisting veterans that are homeless or at risk of homelessness, please click here.

To listen to Phil, a resident of the ARVL program, and the positive impact that our Andrew Russell Veteran Living program has had on his life, please click here.

 

 

Retirement Living extends to regional South Australia with acquisition of Waterford Estate in Murray Bridge

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    Waterford Estate logo

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RSL Care SA has acquired Waterford Estate in Murray Bridge.

Waterford Estate in Murray Bridge is a picturesque retirement village overlooking the Murray River approximately 50 minutes from Adelaide.

The village consists of:

  • 133 homes
  • Large Community and Function Centre
  • parking area for caravans
  • 2.5 acres of wetlands and walking trails
  • a vibrant community of active and welcoming residents.

Waterford Estate is located along side the River Murray and has developed from farming land 20 years ago, to a vibrant and lively community of approximately 200 residents. There is a parcel of vacant land within the village which will provide RSL Care SA with future growth opportunities. It has not yet been determined what use the land will have at this stage, RSL Care SA will be looking to explore various options in the coming months.

CEO, Nathan Klinge said “many of the residents I’ve spoken with are very pleased to see ownership of the village transfer to RSL Care SA, as they not only regard the mission and values of RSL Care SA highly, but they are also reassured by our position as not for profit operator that has been around for over 100 years”.

RSL Care SA welcomes Waterford Estate residents and staff to the RSL Care SA community, and we are particularly delighted to be developing these new relationships in such an important regional centre for South Australia.

RSL Care SA Retirement Living Villages

RSL Care SA has 3 other retirement living villages located in: Myrtle Bank, Glengowrie and Marion. For more information on Living in Good Company with RSL Care SA, phone 8379 2600.

2017 Better Practice Award Presentation

  • 2017 Better Practice Commendation Award presentation

    2017 Better Practice Commendation Award presentation

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2017 Better Practice Award

RSL Care SA receives the Australian Aged Care Quality Agency ‘Better Practice 2017 Commendation Award’

Today staff and residents were thrilled to welcome Ms Philomena Mitolo, Assistant Director SA/NT of the Australian Aged Care Quality Agency (AACQA), to present RSL Care SA with the ‘2017 Better Practice Award’ trophy and certificate for the ‘Social Connectedness for Mental Wellbeing’ program. Every year there are 37 Better Practice Awards presented nationally and RSL Care SA is proud to be one of only five awarded in South Australia.

Social Connectedness for Mental Wellbeing

Our ‘Social Connectedness for Mental Wellbeing’ program was developed in response to an increasing number of post-World War Two veterans entering aged care that have experienced, and continue to experience, complex mental health diagnosis and/or substance abuse issues along with secondary co-morbidities associated with their service. The significant age difference between existing residents from the silent generation and the incoming baby boomers (currently aged 67-74) results in difficulty assimilating when seeking social support. Lifestyle activities are traditionally tailored toward the silent generation resulting in the incoming baby boomers feeling “left out” of activities relevant to them. This emerging need has been particularly highlighted from within our organisation, due to the prevalence of complex mental health conditions within this cohort.

Mental Health Services

Working closely with mental health services within SA Health, the opportunity to develop a community based day program to support existing residents, residents from other facilities, and potential residents, with their mental health became apparent. At the time of inception, there were limited community engagement options available where residents could increase and strengthen their social support networks in an environment that valued their individual and collective experiences. In response to this identified need, our organisation set about developing a proactive approach in supporting this emerging cohort of veterans with their mental health, through a purposeful social engagement program that sought to reap benefits from the existing sense of identity and belonging that these residents feel towards their service.

The social program is open to residents of our organisation, including veterans living in other aged care facilities, as well as members of the general community who require mental health or social inclusion support. The community mental health support may be accessed through either in-patient or out-patient services within sectors of SA Health’s mental health services. Particularly for outpatients who require admission to residential care in the near future. The social program occurs weekly and includes visiting guests, usually over a lunch that enables the gathering to remain relaxed and open. Over the course of the week there are many informal gatherings and activities that have now arisen as a result of this program. Participants are supported to develop social connectedness with their peers and are encouraged to continue the development of these relationships outside of the social group formalised gatherings. Residents are developing relationships within the program, and are now more engaged and willing to participate in choices that will enhance their mental wellbeing. We provide access to healthy choices, as well as providing positive support for other co-morbidities they have.

We are immensely proud of the positive impact this program has had on the lives of our residents.

Contact Us by filling out the form on the right to find out more about our programs and facilities.

Also, Follow these links to learn more about:

About us

RSL Care SA believes that the ex-service community deserves the best care and affordable accommodation. RSL Care SA is an independently constituted not for profit organisation with links to the Returned & Services League of Australia (SA Branch).

Our mission is to support veterans and their dependents, although the ex-service community are our primary client group it is not exclusively so. The facilities and services are also available to the broader community.

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