RSL Villas

Applying for an ACAT Assessment

  • How to apply for an ACAT assessment

    How to apply for an ACAT assessment

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Accessing Residential Aged Care

RSL Care SA has two government funded residential aged care (nursing home) facilities; the War Veterans Home in Myrtle Bank, and RSL Villas in Angle Park. To access government funded services, such as respite and permanent care, you must first be approved for aged care by the Australian Government’s Aged Care Assessment Team (ACAT).

ACAT assessors are qualified professionals such as nurses and social workers. An ACAT can provide approvals for residential respite care, permanent residential care, and home care services. Depending on the types of services that are needed, ACAT will either conduct an interview over the phone, or will arrange a time to meet with the client in their own home.

Register for an ACAT assessment

ACAT’s are managed through the Australian government’s My Aged Care. There are three ways to register for an ACAT Assessment:

  • Phone – Please call My Aged Care on 1800 200 422 and speak with a representative
  • Online – Please visit the following link to make a referral online https://www.myagedcare.gov.au/referral
  • GP – your GP or health care professional can provide a referral for an ACAT

ACAT assessments are FREE and a My Aged Care Client Record will be created. The initial referral can be made by anyone, however the person who the assessment is for will need to give their consent if a representative is required throughout the entire assessment process.

If you would like help in making a referral, please call RSL Care SA on 8379 2600 and a member of our admissions team will be happy to submit an online referral on your behalf. Your assessment results will not be provided to an organisation without your approval.

Many people have ACAT assessments done for peace of mind should there be a sudden change in their health or care needs. If you decide to apply for an ACAT assessment, there is no requirement to use the services that you have been approved for.

The ACAT Assessment process

  • Make a referral (online or over the phone)
  • ACAT will call the nominated contact person and arrange a time to conduct a short phone interview to assess the clients eligibility to access aged care services
  • During the initial phone interview ACAT will ask for details of the clients medicare card number and GP. The client will need to be available at the phone interview to give consent for a representative to speak on their behalf
  • At the conclusion of the phone interview ACAT will arrange a time for a formal assessment to take place in the clients own home
  • At the home interview ACAT will ask lots of questions about the clients health, care needs and other concerns. Learn more about what happens during an ACAT assessment here
  • Assessment results are usually processed within a few days (this can be done more quickly if the matter is urgent) and a letter will be sent to the client with information on the services they now have access to

The Aged Care Assessment Team can arrange for an urgent assessment for those who need it. Otherwise the entire assessment process usually takes about two-three weeks.

What’s Next?

To be offered a respite or permanent bed at an Aged Care Facility, or to be placed on a waiting list, the facility will usually ask to see a copy of the ACAT assessment. This is also known as a ‘My Support Plan’.  At the back of the My Support Plan are referral codes that relate to each of the services a person has been approved for. Aged Care facilities can look up the My Support Plan online using these codes.

If you have had your ACAT assessment and would like to be placed on RSL Care SA’s residential aged care waiting list, please complete our application form here.

Our Admissions team are always happy to answer any queries you may have regarding ACAT assessments or care options, so please feel free to call (08) 8379 2600 during office hours – Monday to Friday 9am – 5pm.

ANZAC Day 2018

  • Wall of Remembrance - Anzac Day 2018 RSL Care SA

    Wall of Remembrance - Anzac Day 2018 RSL Care SA

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RSL Care SA Anzac Day 2018

Anzac Day 2018 Dawn Service

Every ANZAC Day Dawn Service is special and significant at RSL Care SA, and Anzac Day 2018 is certainly no different.

At 6am on Wednesday 25th April, the War Veterans Home will once again be conducting an ANZAC Day Dawn Service which is open to the community, followed by a gun-fire breakfast in the park for those in attendance.

Students from Immanuel College will be attending the ANZAC Day Dawn Service as part of a collaborative art project that the students created themed on ‘Soldiers coming home from war’. The two large panels the students created will be on display during the Dawn service and will be installed within the grounds of the Home afterwards, as a visual gateway for the new discovery path being developed.

Poppy Wall of Remembrance

The poppy Wall of Remembrance has commenced on the front fence of the War Veterans Home along Ferguson Avenue. This year the Wall of Remembrance was started by a group of children from Bertram Hawker kindergarten along with a group of our War Veterans Home residents. The Wall of Remembrance will be in place for the month of April, so if you’re in the neighbourhood or going past, please take a moment to place a poppy on the wall in remembrance for those men and women who have paid the ultimate sacrifice serving our country.

An ANZAC Service will also be conducted at the RSL Villas at Angle Park, however, due to renovations and building works occurring, it will be an intimate Anzac service held on Tuesday the 24th of April for residents, families and staff.

The War Veterans Home has a rich history of over 100 years. Find out more about our organisation and the history here

Would you like more information? Call us on 08 8379 2600.

RSL Care SA – Industry Leaders in Waste Management

  • Nick Atkins Waste Management presentation for ACSA

    Nick Atkins Waste Management presentation for ACSA

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Best Practice Waste Management

On Friday 23rd February, War Veterans Home Maintenance Officer, Nick Atkins, was asked to present RSL Care SA’s waste management initiatives to the ACSA Finance Symposium held at the Morphettville Racecourse.

RSL Care SA has become recognised as an industry and State leader in efficient waste management. We are extremely proud of this achievement and in our waste management improvements across all facilities.

In 2011, we reviewed our waste and recycling activities and volumes and identified opportunities for improvements that could increase what was being recycled and also make cost savings.

Separately sorting waste enabled us to easily identify where waste was being generated.  This facilitated management to establish simple strategies to cut waste across the business. In addition to creating an environmentally friendly workplace, implementing correct waste management procedures has provided staff with a greater awareness of waste issues.

We conducted a second review in 2017 to monitor our performance, and following are the results:

  • Landfill volumes down by 42% (from 44.8 to 25.7 tonnes/year)
  • Food waste reduced by 30% (from 7.3 to 5.1 tonnes/year)
  • Recycling of 10 different waste streams
  • Only stream sent to landfill is continence waste (currently no option to recycle)

Our overall waste costs have remained consistent with 2011 costs. This is despite higher costs across South Australia for waste disposal. South Australia’s waste levy currently sits at $87/tonne (up from $26/tonne in 2011).

Reducing our waste disposal has allowed us to mitigate against further waste levy increases, which are set to rise to $103/tonne by 2020.

Nick Atkins has been spearheading this important initiative. We are very pleased that Nick was asked to present to this forum targeting Chief Executives Officers, Chief Finance Officers, General Managers and the like. We hope all other aged care providers join us in achieving Best Practice Waste Management.

Click here to read more of our latest news!

Getting To Know Our Volunteers

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    Volunteers

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Volunteers of RSL Care SA

RSL Care SA is privileged to have a wonderful, rapidly growing database of passionate volunteers. All of our volunteers are highly valued and seen as a vital part of our organisation. Thanks to the generosity of our volunteers, we are able to offer a range of versatile activities and services that enrich the lives of our residents.

To demonstrate just how important volunteers are to our organisation, we will be posting regular interviews with our volunteers showing exactly what it is they do and why.

SANDRA PAVIA

Sandra Pavia is our Volunteer Coordinator and has been working at RSL Care SA for over 12 months.  Working closely with the residents, Sandra has been able to tailor volunteer services to suit their various needs. Having a dedicated Volunteer Coordinator has seen our volunteer database double over the last year! We currently have 34 active volunteers, and of course we are always looking for more! See Sandra’s interview below:

What sorts of activities do volunteers do with our residents?

Volunteers participate in a range of different activities with our residents, such as; companionship and social support; assistance on outings or shopping; driving the bus for resident outings; beauty therapy services such as manicures; organising or assisting with participation in activities; Pastoral care and faith support; assistance with wellbeing initiatives and providing pet therapy engagement with residents to list a few

We also have volunteers who provide support in areas such as the kitchen, garden and maintenance.

Volunteers with the right qualifications are also able to go into specialised areas such as Andrew Russell Veteran Living (ARVL), which is our program for younger veterans who are homeless or at risk of homelessness.

Why do you think volunteers are so valued at RSL Care SA?

We value our volunteers because we recognise the critical role they play in supporting and enhancing the lives of our residents and hope that they gain as much enjoyment from their volunteering as our residents do. Volunteers also support the organisation in fulfilling its mission and vision.

What benefits do you see to the resident’s from having volunteers visit regularly?

Volunteers are able to focus on the resident’s individual needs at the time of their visit, spend quality time with them, nurture friendships, sit and listen, embrace natural reminiscing and support residents social connections.

How do you become a volunteer at RSL Care SA?

To volunteer at RSL Care SA all you need to have is a desire to contribute to the enhancement of our residents lives, an ability to commit as little as one hour per week, and undertake the necessary approval processes required to work in Aged Care.

ANNE MILLER

Anne is our wonderful Art Facilitator. Watch her interview below!

SUSAN KUKESTE

How long have you been volunteering at RSL Care SA?

I have been volunteering at RSL Care Myrtle Bank since March 2016 so just over 2 years.

What made you decide to become a volunteer?

After finishing full time employment I still needed to work. I have been involved in and contributing to community throughout my life. Growing up in the country that was a given. In my early years I was involved with Nursing Mothers Association of Australia as a counsellor and group leader. Once my children were at school I became involved in school life – supporting student needs, fundraising and pastoral care support to parents. I volunteered with Teen Challenge for several years and have continued with voluntary work through group work and pastoral care associated with my church life.  The opportunity to volunteer at Myrtle Bank and work with the Chaplain and Lifestyle in Pastoral Care Support was a good fit. So here I am.

What activities do you do with the residents?

Most of my time and involvement is visiting with the residents offering a listening ear, friendship, general chit chat, and conversation, wherever that might take us. At times I join in with planned activities. A very important part of my week is supporting the weekly Sunday Church Service. Assisting residents to get there and return home, leading services and giving a message are all part of what I do- who I am.

What is your favourite thing about volunteering?

Following the loss of my mother in 2015 I reflected on the shortcomings of life for the aging in our society, particularly people becoming more isolated and people in care. I hoped to make a difference and contribute in a way that would count and be meaningful for individuals. Having studied and trained as a Chaplain I hoped to utilize this in whatever I took on in the future.

As a pastoral care person I talk with and get to know people. Some people are happy with a brief ‘how are you, hope you are well’. Others like to share their stories and have someone take interest in their lives and develop relationships with them. I have the privilege of hearing incredible stories, beautiful stories and in so doing one can only recognise and marvel at the resilience and courage and beauty of so many. Everyone has stories to tell.

We all need to tell those stories and learn of one another –  that’s how we grow, that’s how community happens. I am enriched and challenged by the privilege of sharing in the residents’  life journeys.

JIM RICHARDSON

Jim has been volunteering at the War Veterans Home in Myrtle Bank for about nine months and is a wonderful addition to our Veterans Support Group. Watch his interview below!

If you wish to enquire further about volunteer opportunities, please contact Sandra Pavia on 8379 2600. Sandra will be happy to schedule a time to meet with you and discuss your areas of interest.

RSL Care SA Life Membership awarded to Dennis Chamberlain

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RSL Care SA Life Membership awarded

RSL Care SA Life Membership awarded to Dennis Chamberlain for his outstanding contribution and dedication to our organisation. Dennis served on the Board of RSL Care SA from 2013 to 2016, as a director with  specialist aged care knowledge.

In addition to Dennis’ time on the RSL Care SA board, his life membership also recognises his time as CEO of James Brown Memorial Trust, an organisation that delivers aged services through residential aged care and retirement living. During Dennis’ time as CEO, James Brown Memorial Trust managed the day to day operations of the RSL Villas aged care facility and was instrumental in the successful merger of the RSL Villas operations and assets to RSL Care SA.

Dennis has also served as a Board member of not for profit Aged and Community Services Australia (ACSA) for a number of years and held the position of State Chairman.

RSL Care SA is an extremely well governed and trusted not for profit which is due to the expertise, tireless dedication and numerous years of experience that our volunteer board members bring to the organisation. We extend our thanks to Dennis, and to all our past and present Board members for their dedication and commitment to RSL Care SA.

Get Involved with RSL Care SA

Please see below for information on how you can be involved in the wonderful work RSL Care SA does.

Volunteering with RSL Care SA

Volunteers are highly valued and welcomed at RSL Care SA. To enquire about volunteering, please contact us here or phone 08 8379 2600.

Read about one of our volunteers who was recently honoured with an Aged and Community Services Australia (ACSA) Excellence Award here.

Donate Online to RSL Care SA

All donations to RSL Care SA over $2 are tax deductible and gratefully received. Donations help us to continue providing care and assistance to many senior Australians as well as contemporary veterans. Please click here to donate now.

Low Means Residents Welcome at RSL Care SA

  • The War Veterans Home Single Room

    The War Veterans Home Single Room

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Did you know that RSL Care SA reserves 40% of permanent residential aged care accommodation for residents with low means?

Residential Aged Care fees vary depending on an individual’s assets and income. To ensure prospective residents with low assets and income are not disadvantaged from being offered permanent placement, accredited aged care facilities must reserve a percentage of their beds for ‘low means’ residents. At RSL Care SA we aim to keep our low means resident ratio at 40%, giving special preference to veterans and their families.

There are two different asset levels a resident can fall under to qualify as low means:

Asset Free Threshold

Currently set at $47,500, residents with assets under this threshold will be required to pay a;

  • Basic Daily Care Fee

First Asset Threshold

Currently set at $162,815.20, residents with assets under this threshold will be required to pay;

  • Basic Daily Care Fee
  • Accommodation Contribution

The Basic Daily Care Fee

This fee is set by the Commonwealth Government and is approximately 85% of the single Aged Pension. The Basic Daily Care Fee covers all living expenses and contributes to the costs of other services such as meals, personal care, recreation activities, laundry, cleaning and nursing care.

Accommodation Contribution

This fee varies depending on the resident’s asset level. It is reviewed quarterly and is subject to change. At both the War Veterans Home and RSL Villas, as at 20 September 2017, the maximum a resident can be asked to pay for an Accommodation Contribution is $36.13 per day.

All rooms at RSL Care SA facilities are single rooms with private ensuite. Please contact our Admissions Coordinator for more information, or to book a private tour.
To place your name on our residential aged care waiting list, please complete our Application Form

Click on the links below for more information on;

Residential Aged Care

War Veterans Home

RSL Villas

Figures shown reflect the Department of Health ‘Schedule of Fees and Charges for Residential and Home Care‘ from 20 September 2017

Anzac Day Services 2017

  • War Veterans Home Anzac Day Dawn Service 2017

    War Veterans Home Anzac Day Dawn Service 2017

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Anzac Day Services 2017

Both War Veterans Home and the RSL Villas conducted Anzac Day Services 2017.

RSL Villas held their Anzac service on Monday 24th April which was well attended by residents, staff and volunteers. Thanks to everyone involved in organising the service, the West Croydon Singers, Graham Nybo, Liz Lees and John Martin.

The War Veterans Home conducted a very special 100th Dawn Service on Anzac Day, which again was extremely well attended by residents, staff, volunteers and the local community. Our thanks to Pastor Glenn Clark, Bugler David Lang, Australian Air Force Cadets SQN 617 Unley, Burnside Youth Concert Band, Nick Atkins, Lew Harman, Valentine Starkey and the many volunteers and staff that assisted leading up to, and on Anzac Day.

Lest we Forget

Service Voices interview with CEO Nathan Klinge

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    Service voices

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Service Voices Interview

with CEO Nathan Klinge

Radio Adelaide program Service Voices interview with RSL Care SA CEO, Nathan Klinge to find out more about RSL Care SA and the services RSL Care SA provides to the ex-service and wider community.

Nathan spoke with Sharon Mascall Dare – you can listen to the podcast by clicking here.

This was a great interview where Nathan was able to reveal the many services of our organisation. Many people haven’t been familiar with RSL Care SA and our rich history of over 100 years serving the ex-service and wider community.

About us

RSL Care SA believes that the ex-service community deserves the best care and affordable accommodation. RSL Care SA is an independently constituted not for profit organisation with links to the Returned & Services League of Australia (SA Branch).

Our mission is to support veterans and their dependents, although the ex-service community are our primary client group it is not exclusively so. The facilities and services are also available to the broader community.

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