Help us improve our care services

RSL Care SA staff are committed to providing safe, professional, high-quality care services.

You may be satisfied with the way we provide a particular service, or you may have a concern. We would like to hear your suggestions or comments on any issues that impact you.

Your feedback will help us to know what we are doing well in those areas that need improving.

This is a key component of our commitment to continuous quality improvement.

If you have any concerns

 Please speak to an RSL Care SA staff member first to see if the issue can be resolved straight away. Please remember that in most instances complaints can be resolved promptly simply by talking to staff. You may also approach the manager and they will do all they can to resolve the matter to your satisfaction.

You may seek independent advice from external advocates such as:

Aged Rights Advocacy Service
Ph: 08 8232 5377 or 1800 700 600
www.sa.agedrights.asn.au

 Aged Care Complaints Commissioner
Ph: 1800 550 552